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Terms & Conditions

Creare Pty Ltd, Australian Business Number 27 105 871 752 owns and operates the website,, (“The Site”).
The following Terms and Conditions, which may be updated from time to time, apply to access to, and use of, The Site.

All content included on The Site is the property of Creare Pty Ltd. Site content may not be reproduced, published, distributed or communicated in any manner without the written consent of Creare Pty Ltd. We reserve the right to alter, change or remove The Site without notice. We will not be liable if all or part of The Site is unavailable, for any reason, at any time.

You may link to the Home page of The Site provided this link is in underlined, text format only.
e.g. or Bamboo Designer Products. Other methods such as deep linking, framing and inlining are not permitted. We reserve the right to withdraw linking permission without notice.

The Site may contain links to other websites (“Linked Sites”), not operated by Creare Pty Ltd.
Creare Pty Ltd accepts no responsibility for any loss or damage that may arise from your use of Linked Sites. Your use of Linked Sites will be subject to any terms contained within that Linked Site.

We will not be liable for any loss or damage occasioned by use of The Site or any Linked Site.


By ordering goods from The Site, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

All prices are shown in Australian dollars and include GST unless otherwise indicated. Prices exclude delivery charges and any applicable customs duty or other taxes. Prices are subject to change without notice.

Charges for :

  • Australian Customers in major suburban/satellite regions will be included at checkout.
  • Australian Customers outside major suburban/satellite  regions will receive an email quote with the total delivery amount once you have placed your order.
  • International customers will depend on what is purchased and the country of delivery. You will receive an email quote with the total delivery amount once you have placed your order.

Note: If an emailed delivery quote is not accepted the order will be cancelled and any payment refunded.
Customers are able to arrange their own shipping if they prefer. Select the Pick Up option at check out.

To order goods from The Site you must be over 18 years of age.

When you place an order, you will receive e-mail advice acknowledging receipt of your order.


Following confirmation of payment for an order, every effort will be made to dispatch orders according to the following:

  • within two working days for orders containing stock items only
  • within 15 working days for orders containing items cut to size, made to measure, personalised, branded or otherwise customised
  • orders containing items fulfilled by a third party will be supplied according to the selling terms of that party with information included in the product details of that item

Once dispatched Creare Pty Ltd will not be liable for any loss or damage resulting from delivery delay or non-delivery of an order.

If an item is not available it will be placed on back order. You will be advised when any items are placed on backorder, and the anticipated availability of that item. You will be given the opportunity to purchase a similar item, or to cancel your order of that item. If you choose to cancel your order of that item a full refund will be made for that item.

If you order includes an item(s) placed on backorder, the above refund and cancellation provisions apply to the backordered item(s) only. That part of your order for which stock is available will be fulfilled.

All effort will be made to ensure information on The Site is accurate but, despite this, errors may sometimes occur. You will be contacted immediately any error is identified in the price, availability or description of an item you have ordered. You will be given the opportunity to purchase at the correct price/description, purchase a similar item if available, or to cancel your order for that item. If you choose to cancel your order for an item a full refund will be made for that item.


Full payment of your order is required prior to dispatch of any goods. We accept payment:

  • from your PayPal account
  • by Visa, MasterCard and American Express through PayPal
  • via Direct Bank Transfer
  • Cash or credit/debit card when collected from our warehouse

Cheques are not accepted


We will not be responsible for any delay in supply or other obligations arising from any circumstances outside our reasonable control.  We will make all effort to keep you informed in such circumstances. Where any delay extends beyond a reasonable time we might cancel your order and issue a credit note for the value of the order.


Please contact us if you have any difficulty with an item you have purchased from The Site or would like to provide comment or feedback.

Your purchase is protected by Australian Consumer Law. Creare Pty Ltd will meet all statutory requirements as detailed in our Refund Policy


Our privacy policy, sets out how we will collect and use information about you. By ordering from The Site, you consent to the use of the information as described and agree all information you provide is correct.


Except if expressly stated otherwise, all persons (including their names and image), third party trademarks and content included on The Site are in no way associated with Creare Pty Ltd.

Where a person’s name or image, third party trademarks or brand names are included on The Site this is solely to identify products created, designed or manufactured by that third party.


These Terms and Conditions (including any other policies referenced) set out the entire agreement between you and Creare Pty Ltd and supersede all prior communications.

If any provision in these Terms and Conditions is found to be invalid or unenforceable this invalidity or unenforceability will not affect the remaining provisions of these terms and conditions.

These Terms and Conditions are governed by the laws of Victoria, Australia. If any dispute arises between you and Creare Pty Ltd, any legal action will only be commenced in the courts of Victoria, Australia.


June 2016

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